"Account Blocks at Emirates NBD: Uncovering the Reasons


Staff member
May 18, 2022
Understanding Account Blocks at Emirates NBD: A Comprehensive Guide

In the world of banking, account blocks can occur due to a variety of reasons. One such institution where customers may face this issue is Emirates NBD, one of the largest banks in the United Arab Emirates (UAE). This article aims to provide a comprehensive understanding of why NBD Bank might block an account.

Incorrect Password or Secret Question

According to the Emirates NBD's official website, if a user enters a wrong password or answers the secret question incorrectly multiple times, their online or mobile banking profile may be blocked. In such cases, the user can reset their password or secret questions instantly.

Security Concerns

If the bank suspects that an online/mobile banking profile has been compromised, it may block access to the account for the user's safety. In such scenarios, the user is advised to call the bank from their registered mobile number and verify their identity with their PIN.

Non-Updated Documents

If the documents associated with the bank are not up-to-date, the bank may block the account. The user is advised to call the bank and update their documents.

Sanctions and Regulations

According to an article on Oreanda News, Emirates NBD, the second largest bank in the UAE, has begun blocking investment accounts of Russians due to the EU directive. This indicates that international sanctions and regulations can also lead to account blocks.

Non-Compliance with Identity Verification

An article from The National News mentions that UAE banks have suspended services to customers who failed to comply with a Central Bank of the UAE directive to submit their Emirates ID. Those who failed to share identity documents by the deadline set by the Central bank have had their accounts blocked.

Anti-Money Laundering Regulations

According to the Financial Tribune, the main reason for banks' account closure is anti-money laundering regulations. If a foreign bank does not clear the source of the money with legal evidence in a transaction, usually bigger than $30,000-40,000, the account will be closed.

Assumptions Based on Transaction Remarks

As per a case mentioned in Gulf News, a customer's account was blocked because the bank assumed a transferred amount was the end of service settlement based on the word "settlement" in the transaction remarks.

It's important to note that these are possible reasons and the exact cause for a specific account block would depend on the individual circumstances and the bank's internal policies.